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I think this book should probably be required reading for everyone entering the workforce (and, let's be honest, for managers everywhere). While "feedback" is generally thought of and accepted as a good thing, it is a stretch to say that most people find value in a "rebuke" or "criticism." But that is the point Bristow makes: All feedback has the power to help us reach our goals regardless of how it is delivered. The rest of the book is spent learning four steps to make seeing the value (or the "gift") in all feedback and to help the reader learn the right attitudes in either accepting or rejecting the feedback. A component that I found extremely helpful was the way the examples provided a language set for taking these lessons into practical life; helping the reader to gracefully acknowledge fault, or graciously accept (and then set aside) feedback that may not provide overall value for the situation. Definitely a worthwhile (and EXTREMELY fast) read for anyone with a career. - Lina Baker
This is a great book for any Professional or those in a Management position. I have read the book and took the classroom training. It provides you with a very enlightening new approach to providing feedback. This is a MUST read!! - Charles Ross
Great book. Every time we get a new person in our department at work, they are given this book to read. - Paul S.
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"We all need people who will give us feedback. That's how we improve. Unfortunately, there's one group of people who get almost no systematic feedback to help them do their jobs better, and these people have one of the most important jobs in the world. I'm talking about teachers. When Melinda and I learned how little useful feedback most teachers get, we were blown away. Until recently, over 98 percent of teachers just got one word of feedback: Satisfactory. If all my bridge coach ever told me was that I was "satisfactory," I would have no hope of ever getting better. How would I know who was the best? How would I know what I was doing differently? Today, districts are revamping the way they evaluate teachers, but we still give them almost no feedback that actually helps them improve their practice. Our teachers deserve better. The system we have today isn't fair to them. It's not fair to students, and it's putting America's global leadership at risk. So today I want to talk about how we can help all teachers get the tools for improvement they want and deserve. The best academic performer: the province of Shanghai, China. Now, they rank number one across the board, in reading, math and science, and one of the keys to Shanghai's incredible success is the way they help teachers keep improving. They made sure that younger teachers get a chance to watch master teachers at work. They have weekly study groups, where teachers get together and talk about what's working. They even require each teacher to observe and give feedback to their colleagues." - Bill Gates
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